Return Policy

Return Policy

We absolutely want you to love what you bought, so if something isn’t right,

please let us know.


If you would like to return your order for any reason, please return it to us within 30 days of receiving your order.

If needed, please add the following address to the label:

Basic Sense
Unit 11, 5 Wadsworth Road
Perivale        
London
United Kingdom
UB6 7JD

  HASSLE FREE RETURNS

  RETURN IN 30 DAYS, NO QUESTIONS WILL BE ASKED

  EASY RETURN PROCESS


FAQ

1. WHAT IF MY PRODUCT IS DAMAGED?

If your Basic Sense product has inadvertently become damaged during transit, or there is a fault with the product, please contact us to organise your return.

One of our team members will be in contact to organise your return

2. WHAT IS YOUR RETURNS POLICY?

We will offer a refund on all orders, if the product is sent back to us in its original condition within 30 days of ordering.

All product must be unworn and have the tags attached.

Basic Sense cannot refund any delivery charges, unless an item is faulty or sent in error. Please request contact us link to use the free returns label.

Product Image Disclaimer: Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual colour of the merchandise. Please contact us with any questions about the colour, material, or size of any item before purchasing.

3. HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Once we receive your item as a return, it can take up to 5 working days to process your return. Any refunds issued can take up to 7 days to appear in your account. We can only refund the account that originally made the purchase.

4. AM I ABLE TO EXCHANGE MY ORDER?

At this time we are unable to process exchanges. If you would like to change the product you ordered, we would suggest processing a return and placing a new order.

5. CAN I RETURN BASIC SENSE PRODUCTS PURCHASED AT ANOTHER RETAILER?

Basic Sense is only able to accept returns of orders placed directly through www.basicsense.co.uk If you purchased your product elsewhere, please return it directly to that retailer.


Contact Us

Contemporary Yet Timeless

Basic Sense is an online-based fashion destination for everyone.

Our focus lies on effortless looks edited trends and beautiful fabric while always ensuring that your personality shines through with Versatile and Contemporary style. Basic Sense has been people's fashion companion to help them finish their classic and elegance quality outfit with perfection by adding eye-catching details since 2009.

Our collection will be a perfect complement for everyday casual look to occasional ensemble for a party, wedding, etc. characterised by timeless style and premium quality with reasonable price.